Refund and cancellation policy

Eligibility overview

Fees relate to time-bound professional work: control audits, AML assessments, licence readiness reviews, and diligence support. Refunds depend on how much scoping and fieldwork has already been performed when you cancel.

Timeframe to request a refund

Refund requests must be emailed to hello@securecloudpath.digital within fourteen days of the event giving rise to the request (for example, cancellation confirmation or invoice date in dispute), unless the engagement letter sets a different window.

Full refunds

A full refund of amounts paid is available if you cancel in writing before the kickoff workshop and before we have commenced substantive document review. Administrative bank charges actually incurred may be deducted.

Partial refunds

If fieldwork or sample design has started, we invoice for work completed to date at the rates implied by the engagement letter and refund any unused deposit balance. Completed stages (for example, a finished scoping memo) are non-refundable.

Non-refundable items

The following are non-refundable once incurred: third-party travel booked with your approval, specialised data-extraction costs authorised in writing, and final signed reports already delivered.

Deposits

The standard forty-percent deposit secures scheduling. It is credited toward the final fee. If you cancel after kickoff, the deposit is applied to completed work first; any remainder is refunded under the partial-refund rules above.

Cancellation and rescheduling

Either party may cancel by written notice. Client-requested rescheduling with at least ten business days’ notice is usually accommodated without fee. Shorter notice may incur a rescheduling charge of up to ten percent of the engagement fee to cover replanning.

No-shows and access failures

If scheduled on-site days cannot proceed because client contacts or data access are unavailable without two business days’ notice, those days may be billed as worked. We will propose alternate dates once access is restored.

Work already started

Hours spent on walkthroughs, sample testing, and draft findings are billable. Delivering a partial findings pack does not create an obligation to refund fees for that work.

Refund process and method

Approved refunds are processed within fourteen business days to the original payment method or a Taiwanese bank account you nominate in writing. We confirm the amount and reference by email.

Processing time

Bank posting times vary; allow additional days after we initiate the transfer.

How to contact us

Refund and cancellation requests: hello@securecloudpath.digital · +886-9-815-3915 · 673 Gutkowski Canyon, 桃園縣, 台灣省, Taiwan. Include your engagement reference and the reason for the request.